Do I have the right to select the shop that will repair my car?
Do I have to get three estimates?
Is the estimate free?
What if my insurance company doesn't approve your estimate?
Do I need to pay anything when I drop off my car?
Does the shop receive payment from my insurance company or do I pay for the repairs?
Does my insurance company pay you or reimburse me?
Will the repairs start immediately after I drop off my car?
How long will the repair take?
Can someone take me home or to work after I drop off my car?
How do I get a rental car?
Will my car be as good as it was before the accident?
Are the repairs guaranteed?

Do I have the right to select the shop that will repair my car?
Yes. In order to expedite your claim, select one of our repair shops; leave your automobile there; and notify your insurance company or agent.

Do I have to get three estimates?
No. Notify your agent or insurance company. Your insurance company may need to inspect your damage. If your insurance company has a drive-in claims service and your car is safe to drive, you should call them for an appointment. Once your damage is estimated, make sure you get a copy of the estimate, and take it and your automobile to a shop of your choice. Some insurance agents may tell you to get two or three estimates. Talk to your insurance adjuster first. Generally, the insurance company's claims department, not agents, handles claims.

Is the estimate free?
Yes. The estimate is absolutely free and may take about 20 to 30 minutes depending upon the damage.

What if my insurance company doesn't approve your estimate?
At Larry H. Miller Collision Centers, we have relationships with virtually all insurance companies and independent adjusters in the state. This gives us the ability to work with insurers to make certain that every repair needed is approved before we begin work.

Do I need to pay anything when I drop off my car?
No. You will only have to pay your deductible (if it applies) when you pick up your vehicle. Please notify your collision consultant at the time of drop off if you have received any payments from the insurance company.

Does the shop receive payment from my insurance company or do I pay for the repairs?
The shop receives payment directly from the insurance company. You do not have to pay for any portion of the repair except your deductible and/or any betterment if it applies. The vehicle owner is ultimately responsible for the authorization of, and payment for, the repairs. The insurance company cannot authorize repairs, only the owner can.

Does my insurance company pay you or reimburse me?
It's your choice. By signing a "power of attorney and a direction to pay" form that we can provide you with, you can authorize us to collect payment directly from your insurance company. Most people prefer doing it that way. If you choose that option, you are only responsible for paying us the deductible and/or betterment portion of the repair bill. Again, it's your choice.

Will the repairs start immediately after I drop off my car?
Your appointment time is to drop off the vehicle and have your collision consultant answer any questions you may have. Repairs will begin shortly there after.

How long will the repair take?
Every accident situation is different and our collision consultants use a very sophisticated system to estimate the extent of the damage to your vehicle. From there, it's a routine matter to estimate the cost of the repairs and how long the repairs will take. However, it's important to keep in mind that once the repair process begins, undetectable conditions may be revealed. This may require additional repair time and parts. If this happens, your collision consultant will notify you immediately. In fact, your consultant will contact you as often as you like to update you on the status of your vehicle.

Can someone take me home or to work after I drop off my car?
Absolutely. We have a free courtesy shuttle to take you home or to work.

How do I get a rental car?
Most insurance companies will help you with this, if not we can set up all reservations for you.

Will my car be as good as it was before the accident?
The answer is yes. Our technicians are extremely well trained in the use of state-of-the-art repair equipment and methods, ensuring that your vehicle will be returned to it's pre-accident condition. Obviously, that doesn't mean it will be like new, since it wasn't new when the accident occurred.

Are the repairs guaranteed?
All repairs preformed at Larry H. Miller Collision Centers carry a limited lifetime warranty, and the warranty is honored at all Larry H. Miller Locations.